Senior Manager, Technical Operations

Circle (NYSE: CRCL) is one of the world’s leading internet financial platform companies, building the foundation of a more open, global economy through digital assets, payment applications, and programmable blockchain infrastructure. Circle’s platform includes the world’s largest regulated stablecoin network anchored by USDC, Circle Payments Network for global money movement, and Arc, an enterprise-grade blockchain designed to become the Economic OS for the internet. Enterprises, financial institutions, and developers use Circle to power trusted, internet-scale financial innovation. Learn more at circle.com.

What you’ll be part of:

Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values: High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible work environment where new ideas are encouraged and everyone is a stakeholder.

What You’ll Be Part Of:

Circle is committed to visibility and stability in everything we do. As we expand into some of the world's strongest jurisdictions, the APAC region has become a critical hub for our global strategy. We are the builders of Arc, the Economic OS for the internet, and the issuers of USDC.

You will join the Technical Operations team, the backbone of Circle’s infrastructure. We are responsible for Production Infrastructure, DevOps, and SRE. We are currently evolving our platform to leverage AI-driven automation while managing the complex, distributed infrastructure required to support Arc and our integrations with major external networks, such as Ethereum and Solana.

What you'll work on:

As the Senior Manager of Technical Operations, you will serve as a key leadership node for our global infrastructure. You will manage a high-density talent team of site reliability engineers, guiding them through the operational challenges of running high-performance blockchain nodes and AI-enhanced cloud systems.

• Team Leadership & Growth: Perform full lifecycle management for a team of 6+ SREs. Mentor the team on integrating AI coding assistants and LLM-based tooling to accelerate velocity.

• Arc Network Operations: Oversee the reliability and performance of the Arc blockchain infrastructure. This includes managing validator sets, bootnodes, and consensus participation (via the Malachite engine) to ensure sub-second finality and zero downtime for our sovereign chain.

• Multi-Chain Infrastructure (3rd Party): Manage the fleet of RPC nodes, indexers, and bridge infrastructure for Ethereum, Solana, and chains. Ensure high availability for our connectivity to these external networks, optimizing for the unique latency and throughput challenges.

• Smart Incident Management: Act as the primary Incident Commander during critical APAC events. Champion the use of AI to automate root cause analysis (RCA) and generate real-time incident summaries, particularly for cross-chain bridge events or consensus stalls.

• AIOps & Observability: Drive the adoption of AI/ML capabilities within our observability stack. Move beyond static thresholds to dynamic anomaly detection that can distinguish between a cloud hardware failure and a blockchain network fork.

• Infrastructure as Code: Oversee the architecture of our cloud infrastructure (AWS/Kubernetes). Lead initiatives to use generative AI for scaffolding infrastructure code (Terraform/Helm), ensuring strict adherence to security standards for key management and signing services.

• Technical Debt & Toil: Ruthlessly prioritize the elimination of toil. Use intelligent automation to handle repetitive node upgrades and patch management, freeing your Staff Engineers to solve complex architectural problems.
   

What you’ll bring to Circle (not all required):

• Experienced Leadership: 5+ years of experience managing engineering teams, with a track record of leading SRE, DevOps, or Blockchain Protocol teams.

• Blockchain Native: You understand the difference between running a validator and running an RPC Node. You have experience managing infrastructure for L1 chains (e.g., Solana, Sui) or EVM-based networks (Arbitrum, Base, Ethereum).

• Technical Pedigree: 8+ years of experience in software engineering or systems operations. You have a pulse on generative AI (LLMs) and how to apply it to DevOps, as well as deep knowledge of distributed ledger technology (DLT).

• Cloud Native Mastery: Deep understanding of public cloud (AWS, GCP) and Kubernetes. 

• Coding Proficiency: Proficiency in Go, Rust, or Python. The ability to read and debug smart contract interactions or node configurations is highly valued.

• Global Mindset: Experience working with distributed teams across multiple time zones. You communicate complex technical concepts, like consensus failures or bridge latency, clearly to both humans and automated systems.

• Crisis Management: You are calm under pressure. You have experience managing high-severity incidents in a financial or blockchain environment, where "rolling back" isn't always an option.

Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages.

Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status required by the laws in the locations where we hire. Additionally, Circle participates in the E-Verify Program in certain locations, as required by law.

Should you require accommodations or assistance in our interview process because of a disability, please reach out to accommodations@circle.com for support. We respect your privacy and will connect with you separately from our interview process to accommodate your needs.

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